Use Multi-Factor Authentication

Multi-Factor Authentication (MFA) adds enhanced security to your portal. It is a method of confirming your identity to better protect your data. You are granted access to Portal only after successfully presenting an additional piece of evidence to your password, such as an authentication code received by e-mail, a text message, or a smart phone application like Google Authenticator.

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Register for Multi-Factor Authentication

You are required to register for Multi-Factor Authentication on each device used to access Portal, including computers, tablets and smartphones and each browser used on each device. When you log in to Portal from any computer or device that has not yet been registered for Multi-Factor Authentication, you will be redirected to the Multi-Factor Authentication page. If you log in to Portal using a different device, or the same device but on a different browser, you will need to register once more.

  1. On the Multi-Factor Authentication page, select your preferred option for receiving the authentication code: Google Authenticator, e-mail, or text message.
  2. Click Proceed, then follow the steps below, depending on the authentication option you chose.

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Register via Google Authenticator

  1. Install the Google Authenticator app on your mobile device, from either the Android Play Store or Apple Store.
  2. Once installed, open the Google Authenticator app on your mobile device, tap the Begin Setup button, then tap the Scan barcode link.
  3. On the Portal Multi-Factor Authentication page, scan the QR (bar) code to the app on your mobile device.

  4. This will generate a code.

  5. On the Portal Multi-Factor Authentication page, click Next and, in the Authentication code box, enter the code generated by the app on your mobile device.

Note:
If you have not already set it up during the MFA registration process, you must setup Google Authenticator from the User section. To do so, in the upper right corner, click your name, then click the Multi-Factor Authentication tab and, in the Google Authenticator App section, click the Setup button and scan the QR code.

Optional: To avoid having to register again for the next 90 days when using this device or browser, select the Remember me check box, then enter a name for the device and/or browser you are using.

Important: The Remember me feature should not be selected if you are using a public or shared computer or device.

  1. Click Submit.

Please be aware that you will have to register for the Multi-Factor Authentication every 90 days for each device or browser.

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Register via e-mail

  1. On the Portal Multi-Factor Authentication page, once you selected E-mail and clicked Proceed, an e-mail containing an authentication code will be sent to you.
  2. In the Authentication code box of the Portal Multi-Factor Authentication page, enter the code you received.

    Optional: To avoid having to register again for the next 90 days when using this device or browser, select the Remember me check box, then enter a name for the device and/or browser you are using.

    Important: The Remember me feature should not be selected if you are using a public or shared computer or device.

  3. Click Submit.

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Register via text message

  1. On the Portal Multi-Factor Authentication page, once you selected Text message to and clicked Proceed, an authentication code will be sent in a text message to the registered mobile number in your Portal user account.
  2. In the Authentication code box of the Portal Multi-Factor Authentication page, enter the code you received.

Optional: To avoid having to register again for the next 90 days when using this device or browser, select the Remember me check box, then enter a name for the device and/or browser you are using.

Important: The Remember me feature should not be selected if you are using a public or shared computer or device.

  1. Click Submit.

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Remember me feature

The Remember me feature is suitable if you often use the same device and/or browser to access your Portal. It enables the system to remember (for 90 days) the particular device and/or browser you are using, so you do not have to go through the authentication process every time you log in to your Portal. The next time you log in to Portal using that device and/or browser, you will bypass the Multi-Factor Authentication page and, therefore, you will not have to enter an authentication code.

For security reasons, this feature works for 90 days for each device and/or browser you add. When the 90 days are up, you will need to go through the authentication process once more.

Within your Portal user account, you can manage the devices and browsers you have asked the system to remember.

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Manage your MFA information and registered devices

  1. Access your Portal user account.
  2. Click the Multi-Factor Authentication tab to:
    1. View your authentication information:
    • The e-mail address that will be used if you select the E-mail authentication option. This is for reference purposes only.
    • The mobile number that will be used if you select the Text message to authentication option. This is for reference purposes only. If you need to change the mobile number, you can do it on the Profile tab.
    • With respect to the Google Authenticator option:
  • If you have not already set this up during the MFA registration process, you can click the Setup button and follow the steps to add Google as an authentication option.
  • If you did use this option but you changed your mobile phone or removed its link to Portal, you can click the Reset button to generate a new QR code.
  1. View the list of the devices and browsers that you added via the Remember me feature.

Optional: To remove (unregister) one or more devices:

  1. Select the check box for the device(s).
  2. Click the Revoke button.
  3. Click Yes to confirm that you want to revoke the selected registered device(s).

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